Privacy Policy

Introduction

PostZen Inc. ("PostZen," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social media management platform and related services (collectively, the "Service").

By using PostZen, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access the Service.

Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Account information (name, email address, password)
• Profile information (company name, job title, profile picture)
• Payment information (processed securely through our payment provider)
• Social media account credentials and tokens (encrypted and securely stored)
• Content you create, upload, or share through the Service
• Communications with us (support tickets, feedback)

Automatically Collected Information

• Device information (browser type, operating system, device identifiers)
• Log data (IP address, access times, pages viewed)
• Usage data (features used, actions taken, engagement metrics)
• Cookies and similar tracking technologies

Social Media Data

When you connect your social media accounts, we access:

• Profile information from connected accounts
• Posts, comments, and engagement data
• Analytics and performance metrics
• Direct messages (only if you explicitly enable this feature)

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Generate AI-powered content suggestions and analytics
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Personalize and improve your experience
• Comply with legal obligations

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: Third parties that perform services on our behalf (hosting, analytics, payment processing)
• Social Media Platforms: To publish content and retrieve analytics as directed by you
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: To comply with applicable laws, regulations, or legal processes
• Protection: To protect the rights, property, and safety of PostZen, our users, and others
• With Your Consent: When you explicitly authorize us to share information

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (TLS 1.3) and at rest (AES-256)
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection practices
• SOC 2 Type II compliance (in progress)

Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at support@postzen.in.

GDPR Compliance

For users in the European Economic Area (EEA), we process personal data on the following legal bases:

• Performance of a contract (providing the Service)
• Legitimate interests (improving the Service, security)
• Consent (marketing communications, optional features)
• Legal obligations (compliance with applicable laws)

Data Retention

We retain your personal data for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal data within 30 days, except where retention is required by law.

Children's Privacy

The Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16 without parental consent, we will take steps to delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.